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Return Policy

Return Policy


Merchandise discounted 30% off or more* from the original price is only eligible for an exchange or store credit within 30 days of your receipt of your order if unwashed, unworn, and unused. All original tags must be attached. No refunds will be provided on merchandise purchased at 30% off or more.

In certain instances, including when merchandise is returned due to a rare defect, we may, at our discretion, accept merchandise returned after the 30-day return period. Such returns will only be accepted for store credit. Returns are processed within 7-10 business days from when your items have been received at our facility.

Any items purchased at or at an AG Jeans Outlet Store location can only be exchanged or returned through or at an AG Jeans Outlet Store location.

To process a return for an exchange or store credit please contact our customer service team by clicking here and filling out a request form within 30 days from purchase date. Include order/receipt number. We ask that you ship the item back to us using any carrier of your choice. Remember to keep your tracking information in order to know when the order is received. The Company has the sole discretion in determining eligibility for exchange or store credit.


Merchandise discounted 70% or more from the original retail price is Final Sale. All promotional sale items marked as “Final Sale” are FINAL, no exchanges or returns. Final Sale Promo prices are subject to change at any time during the Redemption Period. During the Redemption Period, discount will occur online and in AG Jeans Outlet Stores automatically during checkout. Final Sale Promo discounts will only apply to merchandise retail price(s) before taxes and any applicable shipping charges. No price adjustments on previous purchases. Quantities are limited, no rainchecks. Final Sale Promo may not be combined with any other offer, discount, or promotion at time of redemption. Final Sale Promo is subject to change or cancellation at any time with or without notice.